Frequently Asked Questions

1. How can I check the status of my order?
2. Can I cancel or change my order?
3. Can I exchange my order?
4. What if there is a problem with my order?
5. How can I apply a coupon code toward my purchase?
6. What is the process for returning an order?
7. Can I return items that have been decorated/customized?
8. How long does my refund take?
1. How can I get faster shipping?
2. Where do you ship orders from?
3. Can I pay for expedited shipping?
4. Can you ship out of Europe?
5. Can I pick up my order since I live close to a warehouse?
5. Lost packages, how long do packages investigations take?
1. Where can I find information about product sizing?
2. How do I measure a shirt?
3. How often do you restock items?
4. How do I match items for color?
5. How do I decide what fabrication to purchase?
6. What is the difference between sewn tags, tear-away tags, and heat pressed labels on shirts?
1. What is the best way to contact Customer Service?
2. How do I create an account?
3. How do I apply for tax exemption?
4. How do bulk discounts work?
What payment methods do you accept?

Ordering and delivery

1. How can I check the status of my order?
2. Can I cancel or change my order?
3. Can I exchange my order?
4. What if there is a problem with my order?
5. How can I apply a coupon code toward my purchase?
6. What is the process for returning an order?
7. Can I return items that have been decorated/customized?
8. How long does my refund take?

1. How can I check the status of my order?

When logged in to our website, go to the Orders to view your recent order status and order history.

2. Can I cancel or change my order?

Sometimes! Call us at the number below or send us a WhatsApp message to request a cancellation or change, and we'll try our best to stop the order before our fulfillment staff starts working on it.

We can't always accommodate requested adjustments due to our quick shipping procedure, but we'll do our very best!

3. Can I exchange my order?

While we are not able to provide direct exchanges we are always happy to help with returns and finding the right items for you.

To request a return, you would need to email us at returns@organicblank.com, in which you need to include the following information:

Order ID.
List of the items you would like to return with reference code, color and size.
Brief description of the reason for the return.

*Please note, return shipping is at the customer’s expense.

We kindly suggest, if you have any deadline to have the right items, to place a new order and once we receive back the returned items we will automatically issue a refund or a coupon code.

4. What if there is a problem with my order?

We have you covered. Our top goal is making sure you are completely satisfied!

Simply email us at contact@organicblank.com and let our team know of any issues with your order, in which you need to include the following information:

Order ID.
Brief description of the problem occured and photos of the products (if necessary)

5. How can I apply a coupon code toward my purchase?

Simply copy and paste your code in the “Coupon Code” box at the bottom of the cart page.

Your total discount will show on the Checkout page.

6. What is the process for returning an order?

We are always delighted to assist with returns and helping you find the ideal things.

To request a return, you would need to email us at returns@organicblank.com, in which you need to include the following information:

Order ID or PO (Purchase order)
Name and surname.
Email address.
Phone number.
List of the items you would like to return with reference code, colour and size.
Brief description of the reason for the return.
Please state wether you would like store credit (coupon code) or a refund.

* Return shipping is at the customer’s expense.

* Any claim has to be open within 15 days since you received the order.

* A 15% restocking fee will be applied.

* Returns of used, customized or discontinued items are not accepted. For hygienic reasons, returns of underwear, footwear, masks or other health-related protection products will not be accepted.

* We kindly suggest, if you have any deadline to have the right items, to place a new order and once we receive back the returned items we will automatically issue a refund or a coupon code.

7. Can I return items that have been decorated/customized?

We are not able to process returns for decorated items.

We always recommend testing your decoration method on one item to see how it works for you!

8. How long does my refund take?

We are aware of the value of processing refunds in a timely and trustworthy manner. The time it takes to process your refund, including return shipping, inspection, and your bank's credit processing period, could range from 7 to 21 business days.

As soon as it's finished, we'll send you an email to let you know.

Shipping

1. How can I get faster shipping?
2. Where do you ship orders from?
3. Can I pay for expedited shipping?
4. Can you ship out of Europe?
5. Can I pick up my order since I live close to a warehouse?
5. Lost packages, how long do packages investigations take?

1. How can I get faster shipping?

Be sure to select the fastest shipping method at checkout and we will ship your order from the nearest warehouse with the fastest shipping service available.

*To attach screenshot of the options on checkout

2. Where do you ship orders from?

We ship from all over Europe! When you place your order, we will send it to the nearest warehouse with inventory available.

Often your orders will be shipped in multiple packages to get everything to you as quickly as we can.

3. Can I pay for expedited shipping?

At this time the fastest shipping shown at checkout is the quickest method. We are always working with our supplier network and couriers to bring you the fastest, most reliable deliveries.

4. Can you ship out of Europe?

We currently ship within Europe, however, please send us an email to info@organicblank.com and let us know where you would like to have the items shipped to, and we will do everything we can!

5. Can I pick up my order since I live close to a warehouse?

Our warehouses are for distribution purposes only and do not have pick up available. We will always provide the fastest shipping possible so that you never have to leave home for an order!

5. Lost packages, how long do packages investigations take?

They can take some time to complete; up to 1-8 business days even. We know that is a long time and are always working closely with our couriers to close investigations as quickly as we can.

Our team will always stay in touch and keep you up to date on the progress and if there is anything needed to move things forward.

Product Information

1. Where can I find information about product sizing?
2. How do I measure a shirt?
3. How often do you restock items?
4. How do I match items for color?
5. How do I decide what fabrication to purchase?
6. What is the difference between sewn tags, tear-away tags, and heat pressed labels on shirts?

1. Where can I find information about product sizing?

Sometimes, sizing might be challenging. A measuring chart will also be available on each item's display page.

We strongly advise consulting these charts to determine the necessary size.

2. How do I measure a shirt?

The majority of manufacturers measure a garment's length from the seam that connects the collar and shoulder to the bottom.

Measure the width of the chest under the arm seam to the other side (or around the entire chest for some manufacturers).

3. How often do you restock items?

We replenish inventory every day! Each style, size, and color is replenished as soon as new stock arrives from the supplier.

4. How do I match items for color?

Since matching colors can be challenging, we advise adhering to a few crucial guidelines.

Always make sure to select the same manufacturer's exact color name. Making sure you order the same fabrication also helps.

5. How do I decide what fabrication to purchase?

Even though we are the blanks experts, we are aware that the fabric can significantly affect how different decoration techniques turn out:

For HTV, (Heat Transfer Vinyl) cotton or cotton/poly blends are a fantastic choices.

For Sublimation, look for a high polyester content. We recommend a minimum of 50-65% polyester for best results.

6. What is the difference between sewn tags, tear-away tags, and heat pressed labels on shirts?

Sewn tags are permanently sewn into the garment, and are not intended for easy removal.
Tear-Away tags are lightly sewn into the garment, but should be removable if gently pulled while holding the garment to prevent stretching or ripping.
Heat Pressed Labels are screen printed directly onto the garment and are permanent.

General Information

1. What is the best way to contact Customer Service?
2. How do I create an account?
3. How do I apply for tax exemption?
4. How do bulk discounts work?

1. What is the best way to contact Customer Service?

You can either click here to contact us, use our live chat at the bottom of the page, or email us:

Customer Service: contact@organicblank.com

Sales: sales@organicblank.com

Also via phone and WhatsApp you can get in touch with us, see below:

Our chat team is available Monday-Friday 9am-8pm EST.

2. How do I create an account?

It’s easy. *CLICK HERE* to create an account with us! It should only take about 10 seconds.

3. How do I apply for tax exemption?

Tax exemption is quick! Simply create an account at Organic Blank and let us know via email (contact@organicblank.com) with the subject "Tax Exemption", the following details:

Username at Organic Blank
Reseller's certificate/tax exemption attached

Our team will be in touch with you to complete the process.

4. How do bulk discounts work?

At Organic Blank, we are always working to provide the most competitive pricing possible.

Bulk pricing is based on the price chart on every product individually, in which you can choose different colors and sizes.

Payment

What payment methods do you accept?

What payment methods do you accept?

We accept Visa, MasterCard, JCB, Discover and American Express credit cards.

We also accept PayPal, Amazon Pay, Pay Later, Venmo, Klarna and Apple Pay.