Return Policy
At Organic Blank, we are committed to ensuring your satisfaction with our products. While we do not offer direct exchanges, we are more than happy to assist you with returns and help you find the perfect items. To initiate a return, please follow the guidelines below:
- How can I return my order? Can I exchange my order?
Please email us at returns@organicblank.com and include the following information:
- Order ID or PO (Purchase order)
- Name and Surname
- Email Address
- Phone Number
- List of items you wish to return (include reference code, color, and size)
- Brief description of the reason for the return
- Specify whether you prefer store credit (coupon code) or a refund
Important Points to Note:
Timeframe: Any return request must be made within 14 days from the date you received your order.
Return Shipping: The cost of return shipping is the responsibility of the customer.
Restocking Fee: A 15% restocking fee will be applied to all returned items.
Initial Shipping Costs: The initial shipping cost is a fixed rate and will not be refunded.
Refund Calculation: Refunds or coupon codes will be based on the item's value, minus the restocking fee and both the initial and return shipping costs.
Non-Returnable Items: We do not accept returns for used, customized, or discontinued items. Additionally, for hygiene reasons, we do not accept returns of underwear, footwear, masks, or other health-related protection products.
Placing a New Order: If you have a deadline to receive the correct items, we recommend placing a new order. Upon receiving the returned items, we will automatically issue a refund or a coupon code.
Thank you for your understanding and cooperation. We value your business and are here to assist you with any concerns or inquiries you may have. Please do not hesitate to reach out to us at returns@organicblank.com for further assistance.
- There was a picking error, missing or damaged items, how can we solve it?
Firstly, our most sincere apologies and we will be doing everything we can to have the issue resolved as soon as possible.
You would need to email us at returns@organicblank.com, in which you need to include the following information:
- Order ID or PO (Purchase order)
- Name and surname.
- Email address.
- Phone number.
- List of the missing/wrong/damaged items with reference code, color and size.
- Brief description of the issue.
- Pictures of the damaged or wrong items received.
- Please state whether you would like a replacement, store credit (coupon code) or a refund.
* Any claim has to be open within 14 days since you received the order.
* Returns of used, personalized or discontinued items are not accepted. For hygienic reasons, returns of underwear, footwear, masks, or other health-related protection products will not be accepted.
* We kindly suggest, if you have any deadline to have the right items, to place a new order and once we receive back the returned items we will automatically issue a refund or a coupon code.